Regulation
Internal Regulations
In compliance with decree 1964 of December 6, 2016, Doryflane S.A.S implements this “Hotel Registration Cards” system in which our guests receive and agree to respect our internal guest regulations.
This regulation printed on the receipt given to the guest can be consulted in Spanish and English:
- The prior registration of all clients in this guest registry is an essential requirement, proving their identity.
- In accordance with Law 1581 of 2012, Decree 1377 of 2013 and Decree 1074 of 2015, the privacy of personal data is respected.
- In accordance with Resolution 1238 of 2018 regarding immigration reporting, your passport and stay data will be communicated to the immigration services through the government platform SIRE.
- The commercial sexual exploitation of children and adolescents (CSEC) is a crime. We invite our guests to consult our code of conduct to prevent and address CSEC.
- We invite our guests to consult our sustainability policy available on our website in which we establish our commitment to the development of practices that reduce the negative impacts on the social, cultural, environmental and economic aspects generated by the provision of our service.
- Visits are not allowed without authorization from the accommodation.
- The number of people staying in the room cannot be greater than the assigned capacity.
- For the comfort of our guests, pets are not allowed.
- It is not allowed to enter with firearms, explosives, flammable substances or similar. Decree 2535 of 1993.
- Payment is made in advance or during Check in. After having entered the room, there is no refund.
- To confirm a reservation, we ask for a deposit of 50% of the reservation value that will not be refunded in case of cancellation of the reservation 14 days before the check-in date.
- Loud music is strictly prohibited in common areas or rooms.
- Please limit the use of common areas between 10:00 p.m.-8:00 a.m. to respect the rest of other guests and neighbors.
- It is strictly prohibited to take items from the rooms and apartment (towels, sheets, blankets, remote control, kitchen utensils, keys, among others) that the room or establishment has, which will be automatically charged to your account.
- Any damage or loss caused by the guest to personal property and belongings must be paid according to the value established by the company.
- At the time of Check out, the Guest must leave the room keys on the bed or desk.
- Check In is at 2:00 pm and Check Out is at 11:30 a.m., leaving the company entitled to request the guest to vacate the room. After 1:00 p.m., the room will be cleared of the guest’s belongings, placing them without obligation or responsibility, at reception.
- Poblado Guest House is not responsible for objects forgotten or lost in the establishment’s facilities.
- The reception hours are from 8:00 am to 9:30 pm, from 10:00 pm to 7:00 am we will attend only for emergencies, and we do not have room service.
- Room cleaning is carried out daily by request between 2 pm and 5 pm.
- The hosting contract may be terminated without refund for the following:
- For violation of any regulation detailed in this document.
- For committing violations of morals and good customs, disturbing others.
By having signed the registration, the guest declares to accept in all its parts these internal regulations. Directory (I think this can be deleted, the truth is the information is already on the page)