Frequently Asked Questions

  • What time can I check-in?

    The check-in time to the rooms is from 2:00 p.m., but if you wish you can store your luggage at the reception while the room is vacated and cleaned.

  • What time is check-out?

    The maximum time to check out of the rooms is 11:30 a.m. but you are welcome to stay in the common areas of the apartment and if you wish we can store your luggage within reception hours.

  • What hours does the reception work?

    The reception has continuous hours from 7:00 a.m. to 10:00 p.m.

  • If I have my reservation in advance, can I arrive in the early morning?

    Our team is ready to receive you, but we ask that you let us know the schedule in advance, since we do not have a 24-hour reception on site.

  • Is the neighborhood safe?

    Like all big cities, precautions must be taken, as we say in Colombia “Do not give papaya”, the neighborhood is usually very safe, but it does not hurt to take certain precautions, especially at night and in the early morning.

  • Do you accept visitors?

    Visits are authorized before 6:00 p.m. as the document of the person entering the place must be shown and they can remain in the place until 10:00 p.m. since the other guests must rest. In addition, it should be remembered that parties, drug use, or prostitution are not allowed in the place.